OUR GUARANTEE / POLICY

Our policy

SSD Sawmill Sales Direct Ltd stands behind its products. If you are unsatisfied with your purchase, we will work hard to resolve the issue. Purchased lumber that is not to specified grade, will be replaced, or refunded in full. We are in the business building lasting relationships.

Exchanges & Returns

We accept exchanges or returns on undamaged, unaltered products within 10 days of purchase.

Non-refundable and non-exchangeable items include:

·        Round Posts

·        Split Rails

·        Sale items

·        Special sizes or Custom Cut orders

Returns do not include any shipping and handling charges.

Please note:  A 25% restocking fee will apply on returnable items.